Terms of Service
Draft for legal review — not yet approved. Prepared 16 October 2026. The contracting entity, legal address, support contact, governing law, dispute process and liability provisions require approval before these terms take effect.
1. The service
Front247 provides business software for customer conversations, CRM, appointment booking, leads and follow-ups, including Sia, an AI Receptionist & Sales Assistant. Available features depend on your plan, saved setup and connected services. You must be authorised to act for the business whose account you create.
2. Accounts and acceptable use
Keep account details accurate, protect access credentials and assign team permissions responsibly. Do not use Front247 for unlawful activity, unsolicited messaging, deception, harassment, attempts to bypass usage limits or unauthorised access to another business’s information. Do not submit unnecessary sensitive personal information.
3. Your business and customer data
You remain responsible for your service descriptions, prices, availability, customer permissions and communications. You retain rights in the content you provide and authorise its processing as necessary to operate the service. Collect and use customer data lawfully, provide appropriate privacy notices and respect opt-outs. See the Privacy Policy for the service’s data-processing description.
4. Sia and automated actions
AI may misunderstand a request. Review business information, automation settings and actions requiring approval. Sia does not guarantee leads, sales, recovered revenue, appointment availability or error-free responses. Demo and test results are not evidence of a live message, payment or customer booking. Human staff can take over conversations where supported.
5. Plans, trial and charges
The current monthly plans are Starter ₹999, Growth ₹2,499 and Pro ₹4,999, with GST extra. New businesses receive a seven-day Growth trial without a card. Limits apply; AI and WhatsApp usage are not unlimited. Consult the Pricing page for current allowances. Meta or messaging-provider charges are separate.
Online payment collection is not currently configured. A plan request is not proof of payment or paid activation. No automatic charge or payment success is implied by these terms. At trial expiry, live AI and automated follow-ups may pause while existing business data remains available. Paid renewal, cancellation and refund rules require approval before payment collection is enabled.
6. Connected services
WhatsApp and other integrations require valid configuration and are subject to their providers’ terms, availability, consent requirements and messaging windows. Browser voice features depend on browser support and permissions. Front247 cannot promise operation of an unconnected or unavailable third-party service.
7. Service changes and account closure
Maintenance, provider outages and safety restrictions can affect availability. Misuse may require restricting access. The operator must approve notification, cancellation, data-export and deletion procedures before these terms become effective; this draft does not promise a service-level agreement or fixed data-retention period.
8. Legal provisions and contact
Governing law, dispute jurisdiction, warranties, liability limits and any indemnities must be supplied or approved by the operator’s legal adviser. These draft terms do not remove non-waivable statutory rights. A verified legal and support contact must be provided before approval.